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New Member

Waiting for a call back from a supervisor

I am currently waiting for a call back. It has been several days since I was told that a supervisor would contact me and no one has contacted me. I was clearly told by Comcast, when I signed up for Comcast business services, under a 2 yr contract, that I would NOT be penalized if my store went out of business and I no longer needed the service. As a new business owner, I wanted to be clear on that! Unfortunately, amidst current worldwide events, my small, local, thrift store has closed. Comcast is trying to penalize me $1,300, after I was told that I would NOT be penalized if my reason for disconnecting service was due to going out of business. Recorded phone calls can verify that! I am trusting that Comcast will do the right thing on their own, without waiting for a presidential order forcing large corporations to forgive such penalities against small businesses that have closed during this time. 

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Official Employee

Re: Waiting for a call back from a supervisor

I am so very sorry to hear that your business has been impacted by all of that is currently going on. I can't even imagine the strain that you are under currently. Thank you so much for taking the time to reach out to us through our business forums.I very much appreciate your patience and greatly apologize for the delay in our response. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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New Member

Re: Waiting for a call back from a supervisor

Hi Michelle! How do I reach out through private message? 

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Official Employee

Re: Waiting for a call back from a supervisor

Good question! You can click on the user's handle (either Comcast_Michelle or Comcast_Gina, it shouldn't matter) and it should take you to an About page with the option to "Send this user a private message" on the righthand side of the screen, under Contact Me. 

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