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Visitor

Very frustrated with ETF and moving out of the country

At this point I basically feel lied to by Comcast multiple times.

 

A little over a year ago I had called to see if I had a contract still with Comcast since I wanted to change my services. I was told on the phone that I did not have one anymore. I then decided to drop the phone part of my service and just do internet and went ahead and got a cell phone to use instead and had the number transferred over. I then found out that I did have a contract and Comcast wanted a few thousand dollars in ETF but that I could avoid that if I signed another internet contract that was longer.

 

The problem is that I am also a student and knew that I would be graduating in about a year and had no idea where in the world I would be. I was assured that was not a problem because the ETF did not apply if I moved outside the service area. I will be moving to Germany for  a Master's degree and Phd to work on making drugs more available and cheaper for people (like cancer drugs) and when I called to have the account terminated I was told that I would have to pay the ETF since moving outside the service area did not qualify. 

 

I was originally told that moving outside the service area qualified for termination with cause. However on the phone I am now told that is not the case at all. Basically I feel lied to at this point several times by people that represent Comcast. From what I can find out now I should NEVER talk to Comcast under any circumstances unless I record every conversation and make sure everything is put in writing. I have never had this problem with any other company and I just don't see what my options are at this point. 

 

Does anyone have any ideas on who I could talk to about this to get it dealt with? I have run into a few people that have said since the account is for my business and not personal and since my business does not use any credit of any kind that I should just move and ignore the debt but that just seems wrong to me even though I have been lied to repeatedly. 

 

I had never intended to have this company in the first place. It was pretty much handed to me when my business partner died and dealing with it is a pretty major problem. 

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4 REPLIES 4
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Community Manager
Community Manager

Re: Very frustrated with ETF and moving out of the country

Hello Immudzen,

 

Welcome to the forum.

Sorry to hear about all the issues you had to trying to address this.

Let us help.

 

Please send me the following information via pm (private message) so we may assist.

 

1. Your Full Name

2. Your Business Account Number

3. Your Contact Number

 

Thank you

 

 

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Community Manager
Community Manager

Re: Very frustrated with ETF and moving out of the country

Immudzen,

 

Thank you for the information.

I've engaged our regional support team to assist you.

 

 

Thank you

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Visitor

Re: Very frustrated with ETF and moving out of the country

So far I have not heard anything from the regional support team.

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Community Manager
Community Manager

Re: Very frustrated with ETF and moving out of the country

Immudzen,

 

I do apologize for the late reply.

Your request has been escalated to the regional team once again.

 

 

Thank you for your patience.

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