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Visitor

Unlink multiple account that are disconnected

I am trying to unlink a few of our Comcast accounts but it is giving me an error "There are no active users on this account.  In order to unlink this account, you must create an active user to transfer this account. Once a user is activated, please return to complete the unlink account process."  I am the primary account holder so I don't know what I need to do.

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4 REPLIES 4
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Trusted Forum Contributor

Re: Unlink multiple account that are disconnected

Hello adanna and welcome,

 

Please use this Link and Unlnk Accounts instructions.

 

Hope this helps you out

 

 

 

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Visitor

Re: Unlink multiple account that are disconnected

I click on the Unlink and the message I listed above shows up before the users are shown in step 3 of unlinking an account.  Those steps do not work.

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Visitor

Re: Unlink multiple account that are disconnected

To clarify, I am trying to remove old accounts that are no longer active and have been disconnected, from the list of active accounts on the website.

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Community Manager
Community Manager

Re: Unlink multiple account that are disconnected

Hi adanna.  Please see you private message for additional information concerning this issue.

 

Thank You

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