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Unlink Accounts

AdminPerson
New Member

Unlink Accounts

Hello, 

 

I would like to combine two on-line accounts into one.   How can I unlink accounts from one account for them to be available to link to the other account? 

Official Employee

Re: Unlink Accounts

Hi AdminPerson and welcome to the forums! This link will walk you through how to link or unlink accounts: https://business.comcast.com/help-and-support/accounts-billing/link-unlink-comcast-business-online-a... . If you have trouble or questions about any of it, you can also reach out to us via private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number by clicking on my handle (Comcast_Gina). 

AdminPerson
New Member

Re: Unlink Accounts

Hello Gina, 

 

Thank you for your reply.  Somehow, my portal does not show 'Unlink Account' option, only the top 3 options are there. 

 

 

Official Employee

Re: Unlink Accounts

Hmm, do you happen to know if you're the Primary Manager? That would be the likeliest reason not to be able to use that feature. 

AdminPerson
New Member

Re: Unlink Accounts

It does not allow me to send a private message to you.   It says I reached my limit but I never sent a private message before. 

Official Employee

Re: Unlink Accounts

Are you able to access this link: https://forums.businesshelp.comcast.com/t5/help/faqpage

AdminPerson
New Member

Re: Unlink Accounts

I am the only one user and marked as primary manager.

Official Employee

Re: Unlink Accounts

Are you still receiving the error when you attempt to private message us? If you go to the top right you should see your forums handle with an arrow pointing down next to it and if you click it should open a drop down menu with a Help option that will go into a bunch of things, but the one that's needed is the Private Messenger information. It has instructions on how to send, reply, etc. Since you are the Primary Manager, I'd like to check the accounts and why they are not letting you link them. 

AdminPerson
New Member

Re: Unlink Accounts

I was abel to send just now.  Would you be able to delete my account completely?   I want to use my email addres to become a user to the other portal. 

 

Thank you,