Billing & Customer Service
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New Member

Unable to view my bill on the website

Hi guys,

 

I cannot see or pay my bill, the website shows me an empty box. Tried it in different browsers, with the same result. Could anyone share some secret knowledge about how to deal with that?

 

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Trusted Forum Contributor

Re: Unable to view my bill on the website

Hello aleq and welcome,

 

You must have primary administrator, Business Owner, or Billing Access permissions on your email account to view, pay, etc. your billing information online. If your email has any of these these permissions, then please contact 8003913000, use technical internet option, then inform the technical agent of your issue and he/she will take care of it for you.

 

Hoope this helps you out.

View solution in original post

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5 REPLIES 5
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Trusted Forum Contributor

Re: Unable to view my bill on the website

Hello aleq and welcome,

 

You must have primary administrator, Business Owner, or Billing Access permissions on your email account to view, pay, etc. your billing information online. If your email has any of these these permissions, then please contact 8003913000, use technical internet option, then inform the technical agent of your issue and he/she will take care of it for you.

 

Hoope this helps you out.

View solution in original post

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New Member

Re: Unable to view my bill on the website

I had service installed a week ago and have the exact same problem. 3 calls to tech support accomplished nothing. Supposedly bumped to "Tier 2" but no callback. Customer service emailed me the bill and I paid by check through the mail, but I really would like a functional portal.
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Community Manager
Community Manager

Re: Unable to view my bill on the website

HI Gb315.  Our Business Service Center informed us that user login credentials have been updated.  Please let us know if you now have full account access.

 

Thank You

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New Member

Re: Unable to view my bill on the website

No, nothing has changed. Portal still says installation has been scheduled, can't view bill. Called tech support again today, and for 2nd time sent to "tier 2", which does nothing.

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Community Manager
Community Manager
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Re: Unable to view my bill on the website

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