Billing & Customer Service
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New Contributor

Unable to pay our bill for weeks now. Please help!

Same error every time.Same error every time.

Every time we try to pay our bill we get this error message, whether it's trying to add a new card or a bank account. It doesn't matter which option we choose. We've tried this on Chrome, Edge, Explorer, Firefox, and Safari (all the most updated versions) all on 5 different computers and have gotten the same error message every time.

 

We've tried to pay this bill twice a day since it posted to our account. As it stands we are still unable to complete bill payment. This is an EXTREMELY TIME SENSITIVE issue since our bill is due Tomorrow, 3/6/2020.

 

Any help would be appreciated. Thanks.

19 REPLIES 19
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Official Employee

Re: Unable to pay our bill for weeks now. Please help!

Hi, there! Thank you so much for your time and patience. You have reached the right place for help. Can you tell me if you are experiencing the same issue with the Comcast Business My Account app?

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Yes, we get the same error no matter where we try to pay. A business collegue of mine (different customer of yours) is experiencing the same thing, so it's not just me.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

I don't mean to bump the topic, but the business day ends in two and a half hours and our bill is due today. If this problem isn't resolved right now we won't be able to pay our bill on time.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Is anyone from Cocmast around to help out with this? We now have less than 2 hours before the bill is due.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Any help would be appreciated.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

@Comcast_Gabe - To reiterate, the solution you suggested didn't work.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

I now have 21 minutes left to get this bill paid, otherwise it will have to wait until Monday and will be overdue. We absolutely won't be paying any late fee for this. Please ensure there is no late fee attached to our bill, as it will be disregarded.

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Official Employee

Re: Unable to pay our bill for weeks now. Please help!

Thanks so much for taking the time to reach back out to us and I am very sorry for the delay in our response. I would love to get to the bottom of the payment issues. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Sure, I'll message you that info now.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

I have messaged you the required information. I will await your response.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Was anyone able to take a look at that PM I sent?

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Community Manager
Community Manager

Re: Unable to pay our bill for weeks now. Please help!

Hi there 🙂 I am truly sorry that we have not yet reached a resolution with you being able to pay your bill and I do want to get working on this as soon as possible for you. You have reached the right person and for some reason, I am having a hard time finding your private message. Can you please send me one more private message with your name, the full address, and phone/account number? Do not worry, we will make sure that we get your account up and running! 

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Official Employee

Re: Unable to pay our bill for weeks now. Please help!

Hi there, I am so sorry for the delay and we are so sorry that you are not able to make a payment on your account. I know how frustrating this is and super important. Do not worry, we are going to look into this for you and get this take care of as quickly as possible. I do need to submit a request so we can look at everything from the back end in which we should be contacting you within 24-48 hours. Can you provide the best phone number to reach you?

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

Yes Anisa, we can be reached at the email provided in the PM I sent.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

This problem remains unresolved.

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

This problem still remains unsolved.

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Official Employee

Re: Unable to pay our bill for weeks now. Please help!

I can totally understand your need for this feature on the business site to work. We do have a team of engineers currently working on a resolution for this issue. I do not have an estimated time of resolution at this time for you. I am reaching out for further updated information. This is an intermittent issue that we are aware of and there is a possibility that you may be able to get in. Have you by chance attempted to use the business app to attempt a payment? 

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

This problem is still ongoing and my bill is now WILDLY overdue. Is my service going to get shut off?

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New Contributor

Re: Unable to pay our bill for weeks now. Please help!

This problem is still ongoing and my bill is now WILDLY overdue. Is my service going to get shut off?

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