Billing & Customer Service
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New Member

Unable to click "View or print full bill"

Hello,

 

I have a new account which was hooked up last week. When I go to the Manage Account -> Bills page I'm shown my bill Summary. When I attempt to click the View or pay bill link here:

comcastbiz.png

 

 

The cursor renders in text selection mode rather than the normal link cursor. Clicking it has no response. I've tried this with Chrome, FF, and IE11.

 

Let me know if you need any user-specific information.

 

Thanks,

Chris

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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New Member

Re: Unable to click "View or print full bill"

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New Member

Re: Unable to click "View or print full bill"

John,

 

This is still an issue. I tried again with the latest verison if IE and Chrome and was unable to view the bill. Is there any way for someone to email me my bill? I've been forced to pay it to avoid late fees, and I'd like to know that the bill is accurate.

View solution in original post

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9 REPLIES 9
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New Member

Re: Unable to click "View or print full bill"

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New Member

Re: Unable to click "View or print full bill"

Any update on this thread, Comcast?

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Community Manager
Community Manager

Re: Unable to click "View or print full bill"

HI yudo.  I apologize for the delayed response to your post.  We were informed by the Business Services Support Team that a software update has been deployed to resolve the recent issues with online bill pay via the Business Portal.  Thank you for your patinece and  please let us know if your service issues are resolved.

 

Thank You

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New Member

Re: Unable to click "View or print full bill"

John,

 

This is still an issue. I tried again with the latest verison if IE and Chrome and was unable to view the bill. Is there any way for someone to email me my bill? I've been forced to pay it to avoid late fees, and I'd like to know that the bill is accurate.

View solution in original post

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New Member

Re: Unable to click "View or print full bill"

I am also having the same issue. I tried for a month to click that link to view my first bill. The customer service person on the phone said that sometimes it takes a while for the first bill to generate. Well, now I am on my second bill and still unable to view it.

 

Not to mention that I signed up for auto pay and it never auto paid my first bill because now apparently I owe 2 months worth of service plus installation fee! And don't even get me started on how much of a hassle it was to get Comcast to show up on time for the installation, let alone the day they were supposed to show up!

 

It is unfortunate that there are no other options for a small business that needs internet service with no data caps. 

 

I guess I have to now resort to paying these 2 billing cycles worth of service without actually being able to view what I am paying for. And hopfully the auto pay doesn't decide to start functioning after I have already paid. 

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New Member

Re: Unable to click "View or print full bill"

I also have the same problem... Cat Mad

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Respected Member

Re: Unable to click "View or print full bill"

Hello Elizabeth welcome to forum.

 

We’re sorry to hear about the situation and definitely want to help, but we need some additional information to research this. Could you please send me a private massage with your account number and business name so we can look into the matter?

 

Thank You

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Respected Member

Re: Unable to click "View or print full bill"

henrik, I have responded to your original post http://forums.businesshelp.comcast.com/t5/Billing-Customer-Service/Can-t-download-or-view-bills-thro.... If you could please send me a private message with your account number and business name I would be more than happy to assist.

Thank you

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Respected Member

Re: Unable to click "View or print full bill"

cprogers, sorry for the delay. Are you still receiving errors with viewing your bill?

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