Billing & Customer Service
Get answers from Comcast Specialists, Customer Experts, and Customers like you
Back to Top

Unable to access my services or E-mail after getting a new modem

SOLVED
cal003
Visitor

Unable to access my services or E-mail after getting a new modem

I recently just had a new modem installed and  now when I log in to my account there is no E-mail messages displayed in the upper right and when I try to go to My Services I get "Sorry, you don't have the permission or services to access this page".

Accepted Solution

Re: Unable to access my services or E-mail after getting a new modem

HI cal003.  Our Tier 2 agent updated the user permissions for this email address and refreshed the services.  Please retry you access again. 

 

Thank You

View solution in context
Community Manager
Community Manager

Re: Unable to access my services or E-mail after getting a new modem

HI cal003.  Our Tier 2 agent updated the user permissions for this email address and refreshed the services.  Please retry you access again. 

 

Thank You

cal003
Visitor

Re: Unable to access my services or E-mail after getting a new modem

It's still saying the same thing.  I tried clearing my cache and history just in case still no go.  I also can not acces my e-mail through outlook anymore, it says bad user name or password.

Highlighted
cal003
Visitor

Re: Unable to access my services or E-mail after getting a new modem

Seems to be working perfectly now.  Not sure if you did something else or it just took more time.

 

 Thank you very much for your help.