Billing & Customer Service
Back to Top

UNLINK ACCOUNT

SOLVED
Highlighted
sw18000
Occasional Visitor

UNLINK ACCOUNT

Hi,

 

A rep had added an account to our business account erroneously, and I am unable to unlink it because there is no active user. I am getting the message: "In order to unlink this account, you must create an active user to transfer this account. Once a user is activated, please return to complete the unlink account process." We are not related to this company at all. Please advise how I can unlink?

 

Thank you,

Dyan

Accepted Solution

Re: UNLINK ACCOUNT

I can help you with unlinking that other Business Account.

Please send me a private message with your full name and phone number to get started.

View solution in context
Official Employee

Re: UNLINK ACCOUNT

I can help you with unlinking that other Business Account.

Please send me a private message with your full name and phone number to get started.

sw18000
Occasional Visitor

Re: UNLINK ACCOUNT

Issue resolved. Thanks!

Official Employee

Re: UNLINK ACCOUNT

We are glad to see and if there is anything else we can do, please let us know. We're here 24/7 for assistance. 

Discussion stats
  • 3 replies
  • 214 views
  • 0 kudos
  • 3 in conversation