I've been dealing with outages for the past few months and I was told by a support rep that since I am no longer under contract, I'd need to speak with someone in retention. I was given an email address but it bounced. I don't want to go through the details again in this post.
I'd like to get this resolved ASAP.
The phone # 800-391-3000 only goes to the Comcast Business department. You then have to wait for a rep to be transferred to the retentionunit. I have been waiting for over 20 minutes and then the rep sent me to Direct TV?!?!
I have to call back and wait another 20 minutes!!!!! Ughhh
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you are having a hard time reaching our retention department and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the phone or account number? Can you also give us some more information as to what's going on?