Billing & Customer Service
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Trying to fix billing error

I spent 40 minutes today on the phone trying to get Comcast to charge me the monthly amount in the contract I signed last month.  Talked to 4 different reps, provided my telephone number 3 times, my account number 3 times, indicated I was a business class client 4 times, etc.  However, I was unable to succeed.  My salesman said it would be taken care of immediately.

 

Comcast has the most user UNfriendly call system that takes you where you don't want to go, asks questions that have already been asked, and wastes your time.

 

Welcome to bend-over customer care, a trademark of Comcast.

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Re: Trying to fix billing error

barryxe-

 

I will have a customer care specialist contact you so we can review your account. My apologies if your current billing does not reflect what your monthly contracted stated.

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Re: Trying to fix billing error

basically same problem

 

we agreed on rate, signed contract - but getting billed at some other onfavorable rate

 

no method to contact other than call, but even when I can make it through the phone maze I was assured the problem would be fixed however it has not been.

 

If I call again it will now be call number 8 regarding this same problem

 

 

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