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Trying to cancel account - Incompetent customer service on phone!

Skynine
Visitor

Trying to cancel account - Incompetent customer service on phone!

Hello,

 

My business moved to a new office where Comcast service is unavailable and I've been trying to cancel my business account for several days.

 

I've called a handful of times, each at a different time of day (early morning, afternoon, late afternoon) and every response has been some sob story about how the "system is busy" or "the system is temporarily down." The customer service reps took my name/number and claimed they would call back within 48 hours. First of all, WHAT! 48 hours to cancel? Second, no one ever called back (like I'm surprised) and here I am paying for service at an office we are no longer occupying.

 

I'm looking to cancel my account IMMEDIATELY. Can someone with a brain please help us with this? Thank you in advance!

CC-Michelle1
New Member

Re: Trying to cancel account - Incompetent customer service on phone!

I am happy to assist with the termination request. Can you please reach out through private message with the name, address and phone number on the account? 

Re: Trying to cancel account - Incompetent customer service on phone!

Did you get a response? I tried cancelling today and was transferred 3 times to then be told that I'm held to a fictional extension of my contract and that they will charge me $600 to terminate. Good luck!

Official Employee

Re: Trying to cancel account - Incompetent customer service on phone!

Hi! Thanks for reaching out. I am sorry to learn that you have had that experience. I can help with the cancellation request. Would you mind sending me a private message with your full name, address, and a phone number linked to the account so I can help?

catpat8000
Visitor

Re: Trying to cancel account - Incompetent customer service on phone!

I am having the same problem. I wish to cancel my comcast business account but Comcast has apparently made this impossible.

 

When I call, I can never reach someone who can help me. Please, can someone here help me cancel this account?

PABS2015
Visitor

Re: Trying to cancel account - Incompetent customer service on phone!

I'm having a similar issue only I was actually connected to someone who was supposed to help but only kept me on the phone for close to an hour discussing alternatives to cancellation and letting me know that I would have to pay $600+ in fees to do so due to my contract end date. I reached out today and was told by two separate representatives that my contract ends 10 months earlier than I was previously told--though I have the contract and it does appear to end at that date. Everyone has different information and I have gone back and forth with different answers depending on who I speak with but no one is able to complete the task. 

Official Employee

Re: Trying to cancel account - Incompetent customer service on phone!

It sounds like you've had enough with the phones. Not to worry, PABS2015. I can help! Please, send me a private message with your full name, address and the phone number listed on your account.