Dear Comcast folks, Due to connectivity issues with residential service, and the fact that I work from home almost 100% of the time, logging into a VPN, I setup a trial for Comcast business class, having been told by the salespeople that this may very well solve the issues. I need 100% reliable service. This did not solve the issues. In fact, the recurring issue was ultimately determined by technicians to be caused by a nearby customer's line interference. All the while, I was still paying for my residential service. Due to my disappointment with the lack of resolution to the quality of the service, I cancelled and returned the modem long ago. I keep getting billed for the trial period as well as the following month now. What's up? Why should I pay for a defective product that is not what was promised to me? I have had several phone conversations with customer service and apparently to no avail. I have been a Comcast customer for years and am quite angry at this moment, looking at a bill for 387.60 for service. PLease have someon call me at 224-406-3773 or 847-246-1596.
Hello allycat,
We have contacted our support team to assist you with this request.
Thank you
Jon, thank you, all is right with the world now.
Hello allycat,
Glad to be of assist and thank you for the update.