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Psychoholic
Occasional Visitor

Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Signed up for Comcast business in my new shop in August of last year (because I have been a very loyal customer for more than 10 years at home and spend $170 a month on my home service bundle - even when I could get Uverse for next to nothing because of my wife's discount as an employee, I stayed with Comcast because the speed was better), service was fine for almost a year.

 

In June someone bought the building my business was in and I shut the doors.  I called Comcast to cancel and was told that I would need to pay the remaining balance for expected revenue for the rest of the term of the contract, move the service to my house (a 10th of the speed mind you), or get the new owner to take over the account.  Since my business is no longer and I already have service at my house, I tried to get the new owner to take over the account.  They agreed - but after submitting the paperwork 2 times the new owner decided it was entirely too much hassle dealing with "too big of a pain in the butt" service at Comcast, he turned it back over to me.

 

I have called 3 times.  One of those times I got to someone in retention, explained my plight, got transferred to technical support, who then transferred me back to retention.  All 3 times I have been told a supervisor would call me back (this goes back to July 29th) and nobody has ever called me.  Today I get an email saying I have a past due balance.  

 

Can SOMEBODY show some customer empathy and help this just go away??  

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9 REPLIES 9
Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

**bump**

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Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Bueller?  Bueller?

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Community Manager
Community Manager

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Hello Psychoholic,

 

Sorr for the late reply to your query.

We've engaged our regional support to assist and address this issue for you.

 

 

Thank you

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Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

I shall eagerly await their response.

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Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Can I count this as a 4th time someone said they would call me and never did?

Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

"CR*redacted* 09/29/2014 09/29/2014 Internet BC Social Media Support"

 

Was this ticket that was opened and closed in the same day for me?

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Psychoholic
Occasional Visitor

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Got a call and spoke to someone who understood what was going on - the person I talked to was not only quite understanding but helpful.  I am pleased with the resolution we came to.

Community Manager
Community Manager

Re: Tried to cancel, got screwed, was told 3 times a supervisor would call me and none EVER has.

Psychoholic,

 

I happy to hear that this was resolved.

 

Thank you for sharing this with community!

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jwhllc
Occasional Visitor

Re: Service was bad but quitting is even harder

I called Comcast Business to fix a problem that was about to cost me a client. After 5 unreturned calls and messages, ported my phones to AT&T and told Comcast I quit in May. I have now called 5 times, completed the stupid discontinuance form and sent 3 emails it is almost 3 months and they are still billing me and refuse to answer my attempts, just as the supervisor did when I had the cable problem. When I ask for a supervisor get the third degree so they can have one call in 48-72 hours. Then this call never happens. I know they will try to report my lack of payment to the Credit Bureau. What else can i do?

 

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