Billing & Customer Service
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New Member

Transfer Service to Residential

I am seeing a lot of these posts and I'd like to see if that is an option for myself.

 

My business has moved to an out of service area but I am still paying for business service at my place of residence. When I spoke to customer service/retention for my options at the time of moving my business my only options given to me were, pay the early termination fees totaling the length of the contract or try and resell my contract to someone else, which honestly doesn't sound legal or within Comcast Businesses TOS.

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Official Employee

Re: Transfer Service to Residential

Hi! Thanks for reaching out to Comcast for help with the billing concern. You have reached the right place for help! I can understand how this can seem this way. Please visit https://comca.st/315rbQv and click Service Purchased on or after 4/1/2013 located towards the bottom of the page to view the terms and conditions regarding the ETF agreed upon when signing the service order agreement. If you would like me to look into this further for you, please send us a private message with your name, address, and account number for security purposes.

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