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New Contributor

Too hard to speak to a comcast rep - I gave up

Something I should have been able to do online - add voicemail to one of our phone lines.  Nope- No can do.

So, I call support.  10+ mins to get a human response.  (off shore)  Only to be re-routed to someone who can actually add/change a feature.  10+ mins later, still no human to talk to.  

 

I gave up.  I have work to do.

 

I expected more from Comcast Business.  Is it me, or has support quality totally fallen from a year or so ago when I could speak to local people who could help me straight away!?

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New Contributor

Re: Too hard to speak to a comcast rep - I gave up

No, I'm all set now.  Would you believe that, in the end, it was all done via @comcastcares over Twitter!?  I guess that's one way to provide support - 140 characters at a time!

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Respected Member

Re: Too hard to speak to a comcast rep - I gave up

Hello Highrez,

 

We are here to help in any way we can. Do you still need help adding voicemail? 

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Re: Too hard to speak to a comcast rep - I gave up

No, I'm all set now.  Would you believe that, in the end, it was all done via @comcastcares over Twitter!?  I guess that's one way to provide support - 140 characters at a time!

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