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Tier 2 is like the Wizard of OZ

bpmco
Visitor

Tier 2 is like the Wizard of OZ

I have been calling cust support Sunce Sunday when I recived a ticket # ands was told a tier 2 rep would call me in 8 hours.  Wedndsday and no call.....There is no way to contact them and they will not call me. I need help and Im not getting it!

bpmco
Visitor

Re: Tier 2 is like the Wizard of OZ

Thanks Comcast for your swift support......NOT

Community Manager
Community Manager

Re: Tier 2 is like the Wizard of OZ

Hello bpmco,

 

Welcome to the forum.

Please accept apology for all the trouble you had with our services.

We have engaged the Regional Support to assist you.

 

Thank You

bpmco
Visitor

Re: Tier 2 is like the Wizard of OZ

Well I was called on Monday and was told my issue would be resoled, it is Wednesday I checked my account and the issue is not resolved.  The best part of the story is that the number the guy gave me , that I called him on Monday on, is disconnected.  I had to call Tier 1 AGAIN and start over. THis is the most nonprofessional assistance I have ever received, Tier 2 doesn't bother to follow through with anything. I have had it!

Xerath
Visitor

Re: Tier 2 is like the Wizard of OZ

Sounds about right.  I have been waiting for two weeks for someone at Comcast to do their job.