Billing & Customer Service
Back to Top

They hung up on me?!?!

LNiess
New Member

They hung up on me?!?!

I recently called to see if I could downgrade services for my business account and after speaking with a very nice man named Chad he helped me see that it was more affordable to stay with my current package but get rid of a cable box. After telling him the only reason we went with the TV on the package was for The Weather Channel but after getting it installed we never received The Weather Channel. He sent me over to a billing representative named Cindy who had me on hold, forever! Finally we spoke about picking up the box and I asked for a credit for services I was paying for but never received. After the cable was first installed my husband called about the lack of channels specifically The Weather Channel and he was told we didn't pick that package. After speaking with Chad who informed me we did pick The Weather Channel package I'm a little more than annoyed and dissatisfied with the fact that we've been paying for this packed for ONE YEAR and haven't received the service!!! After another 11 minutes on hold with Cindy I heard the click, and the line went dead. How absolutely rude and inconsiderate!

Highlighted
Community Manager
Community Manager

Re: They hung up on me?!?!

Hi LNiess.  I apologize the problems you are encountering with your Comcast Service.   I do see that the Business Service has scheduled a tech call for equipment pick up.  Please let me know if I can further assist with resolution of you service issues.

 

Thank You

LNiess
New Member

Re: They hung up on me?!?!

Unfortunately no that doesn't resolve my issue. I was hung up on by one of your rude customer service representatives when I asked about getting a credit because I was paying for a cable package that I wasn't receiving for ONE FULL YEAR! When my husband called after it was installed they said what we were seeing on the TV was the correct package and if we wanted the Weather channel we'd have to upgrade. Then I come to find out we were paying for that package all year and all they needed to do was send a reset signal. So no my issue is not resolved. I'd like to know what kind of credit I'm going to receive for the lack of a service that I was paying for but wasn't receiving.

Dubyank
New Member

Re: They hung up on me?!?!

Did you ever get this resolved? I had the same issue with a lady hanging up one me. I do not want a credit or anything I just want her fired, reviewed, anything. These kind of practices have spurred me to start looking for my services elsewhere. The company I work for also uses Comcast Business on a wide scale throughout the state. I will be making sure they are aware of the kind of customer service I received from them. They may not care about losing my one line, but I can bet they will not to be happy if management feels the way I do. That this is simply unacceptable business practices, never before in my life have I had a customer service representative act the way she did. I've been looking for a place to place a complaint and I will not rest until I found out who I spoke to. Any ideas where to start or should I start sending letters. Oh and they double billed me for two months when I switched from Residential to Business, even though they took the lines out and the boxes were turned in. On a side note, I did receive a hit on my credit score from this error as well so I will be calling in each one to dispute with creditors. These practice are not tolerable and I as a consumer will not stand for it. Every person I meet that ever discusses internet, phone, or TV. I will be telling my story for YEARS to come. I still complain about Verizon to people when they switched my unlimited data contract without my knowledge on an upgrade.... yeah that was like 5 years ago and I will tell it till the day I die.
Discussion stats
  • 3 replies
  • 2201 views
  • 2 kudos
  • 3 in conversation