I recently called to see if I could downgrade services for my business account and after speaking with a very nice man named Chad he helped me see that it was more affordable to stay with my current package but get rid of a cable box. After telling him the only reason we went with the TV on the package was for The Weather Channel but after getting it installed we never received The Weather Channel. He sent me over to a billing representative named Cindy who had me on hold, forever! Finally we spoke about picking up the box and I asked for a credit for services I was paying for but never received. After the cable was first installed my husband called about the lack of channels specifically The Weather Channel and he was told we didn't pick that package. After speaking with Chad who informed me we did pick The Weather Channel package I'm a little more than annoyed and dissatisfied with the fact that we've been paying for this packed for ONE YEAR and haven't received the service!!! After another 11 minutes on hold with Cindy I heard the click, and the line went dead. How absolutely rude and inconsiderate!
Hi LNiess. I apologize the problems you are encountering with your Comcast Service. I do see that the Business Service has scheduled a tech call for equipment pick up. Please let me know if I can further assist with resolution of you service issues.
Unfortunately no that doesn't resolve my issue. I was hung up on by one of your rude customer service representatives when I asked about getting a credit because I was paying for a cable package that I wasn't receiving for ONE FULL YEAR! When my husband called after it was installed they said what we were seeing on the TV was the correct package and if we wanted the Weather channel we'd have to upgrade. Then I come to find out we were paying for that package all year and all they needed to do was send a reset signal. So no my issue is not resolved. I'd like to know what kind of credit I'm going to receive for the lack of a service that I was paying for but wasn't receiving.