Billing & Customer Service
New Member

Terrible support

For such a technologically advanced company, Comcast does not make it easy to contact them via email to ask questions about our accounts.  The HELP tabs give you nothing but general information.  There is no way apparently to ask a question without calling.


So, get with it Comcast.  Improve your customer service by making it easy to email a question.

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Community Manager
Community Manager

Re: Terrible support

Hello Innkeeper,


Welcome to the forum.

We appreciate your post in regard to communication between our customers and Comcast.


To assist on that communication issue this forum community here for you and every peer on it.

Here, you can ask questions to your peers and post your thoughts and knowledge as well.

I encourage you and all our value customers to share here on this forum.


Thank you once again for you post and I will take your query to our management.




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