Billing & Customer Service
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New Member

Terrible Customer Service

We are a Hotel that has been without TV service since September 4th. As of this posting 11:00am Central Monday September 8 we still do not have any TV service. As you can imagine few guests want too stay at a hotel without TV. I have called tech support each and everyday trying too resolve this problem, I contacted a Manager locally on Friday who promised too call me back. That still has not happened even after 3 voicemails on his phone. I did talk too multiple supervisers at the call center. They tried too help but were not able too. The problem started with a local upgrade of somekind that put our digital too analogue system out of service. When a tech arrived after spending all day on the phone with the call center he was over heard too say that if it is the digital too analogue box that was out. it was not going to get fixed and he was going on vacation the next day so tough luck.

He did not report hss findins too anyone and nothing was resolved. Same pattern the next day. All day on the phone and no one dspatched until after hours. Saturday I drove too the local office and was handed a peice off paper with the number I had already been calling. They then closed their door in my face and walked away. Back too the phone. I talked too two supervisers at the call center who tried their best too help me. A tech arrived at 5:30 PM and told us that a new circuit card was needed but they were located in the warehouse which he did not have access too. I asked him too call someone who had access too the warehouse and get us a card. He could not do this. I estimate that we hace lost >$10,000.00 is revenue. We still do not have service as of 11:15 am September 8th. They want their >$1400.00 per month rent but don't want too support their customers when it is needed. well back too the phone. Please think twice before using Comcast as you provider.

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Community Manager
Community Manager

Re: Terrible Customer Service

Travelodge,  I apologize for the issues you've encountered with getting this issue resolved in a timely manner. The Local Dispatch Team currently has a technician scheduled today to replace the defective equipment.  Please let us know in you issue is not resolve today.

 

Thank You

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