My normal bill is $157 a month. My business was closed temporarily in mid March and I contacted Comcast, who helped me with a Covid plan and reduced the monthly fee to $29.95. I was unaware that this was a 'temporary' reduction, and yesterday received a bill for $277.16! A representative was kind enough to reduce the amount to $188, but the point is that the business is STILL closed, and when examining the bill there is a new monthly charge of $165.12 and a 'partial charge" (for what?) of $92.44 on this bill. I know I am not the only business in this situation, and would completely close service until I can re-open, but was told I would lose the phone number associated with my business since 2009. I request that the $29.95 amount be reinstated for those of us that are still closed, through no fault of our own, and Comcast do the right thing for their loyal business customers.
Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, business service address and account number or phone number?
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