Billing & Customer Service
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New Member

Temporary Business Closure

My normal bill is $157 a month. My business was closed temporarily in mid March and I contacted Comcast, who helped me with a Covid plan and reduced the monthly fee to $29.95. I was unaware that this was a 'temporary' reduction, and yesterday received a bill for $277.16! A representative was kind enough to reduce the amount to $188, but the point is that the business is STILL closed, and when examining the bill there is a new monthly charge of $165.12 and a 'partial charge" (for what?) of $92.44 on this bill. I know I am not the only business in this situation, and would completely close service until I can re-open, but was told I would lose the phone number associated with my business since 2009. I request that the $29.95 amount be reinstated for those of us that are still closed, through no fault of our own, and Comcast do the right thing for their loyal business customers. 

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Official Employee

Re: Temporary Business Closure

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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New Member

Re: Temporary Business Closure

As I sent earlier: 4 Big Boys, LLC, Modern 60's Wine Lounge, 1828 E. Sunrise Blvd., Fort Lauderdale, FL 33304
Phone is 954-616-5216
Business is still closed due to Covid-19
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Official Employee

Re: Temporary Business Closure

Can you please remove your personal information and send it to us in a private message? 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click New Message.
  4. Enter the recipient's name in the Send to
  5. Enter the subject for the message in the Message Subject
  6. Type the reply in the Message Body
  7. Click Send Message.
  8. You can look for the messages you've sent in the Sent tab.

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