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New Member

Tech no show then put on hold over phone and hung up

I am very disappointed with Comcast service. My internet service is intermittent and I called to have a technician to check the internet connection. The technician did not show up for the appointment and when I called to find out why, I was put on hold for 30 mins and then drop from the line without any reason. 

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Official Employee

Re: Tech no show then put on hold over phone and hung up

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you were on hold and got disconnected and to see that your appointment was missed. I know when I am on hold with a company and the phone is disconnected, this is super frustrating so I can see how this feels for you. Do not worry, you have reached an amazing team to help! Can you please send us a private message with your name, the full address, and the phone or account number? 

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