I just had Business Internet installed and have recieved my first bill...
Even though I do not have Cable Television service with Comcast - although I did have it a while back and discontinued the service - my first statement shows Sales Tax of $18.74 and Franchise Fee of $10.11. Also - Internet Tax of $1.25.
When I subscribed to Comcast Business Internet Service, my sales person - who seemed quite new to his job - assured me no additional fees would be added to my bill other than monthly service of $69.95, equipment fee of $12.95 and one-time installation fee of $199 which I think is outrageous for my particular situation - but that's a chapter in another book...
Anyhow...when I called Comcast Billing regarding the added Cable Television charges and explained that I did not have that service, the gal I spoke to applied a credit of $20 to my bill - not sure why she could not apply a credit in the full amount which was their error: $28.85. I tried explaining that leaving $8.85 on the bill that should not be there to begin with did not make sense. She, in turn, told me she could only take $20 off the bill and could do nothing else...In other words - take the 20 bucks and leave me alone!!!
I still balked and was turned over to someone in collections...I haven't made one payment as yet - today is November 20, 2015 Billing Date is November 25, 2015 and here I am - in Collections already!
Andrea in Collections did tell me my next month's bill after paying this one would only be $84.16 which is correct: Fee: $69.95 + Equipment: $12.95 + Internet SalesTax $1.26 = $84.16...
Why am I having to pay the extra $8.85 this month when it has nothing to do with the service I contracted for? And if I do pay it - will it continue next month? By paying it I sort of feel I am giving my OK for it to be there and the little billing gremilins will surface and say charge her again!!!
Any words of wisdom from anyone? Should I deduct the $8.85 from my payment? Bet I end up in Collections for sure if I do. What do you think?
Thanks so much for any and all help...have a happy day wherever you are!
Hello elainej9 and welcome,
First, if from the start of your actual Service Order Agreement (SOA) you did not have any Business Class Television Service (BCTS) , then you should not be paying anything whatsoever for BCTS. Second, if you original post pertains to your first billing statement and it is higher than any of your ongoing billing statement then, this is due to any non-incurring installation, activation, etc charges, this is another chapter. Lastly if you read the special instructions within your SOA, you will notice that the SOA contains the specific charges for the Comcast service(s) being provided as stated in the SOA and does not include other taxes, surcharges, and fees.
Hope this helps you out.
Thank you for your reply...
My SOA has no mention of me receiving BCTS...It has what I ordered:
Business Internet: Starter - $69.95; Equipment Fee - $12.95
Installation Fee: $199.00
Total Monthly Service Charge: 82.90
No taxes were listed as you mentioned. However, when I received my first bill as I mention in my message - there was a total cost of $30.11 for Cable Television Sales Tax and Franchise Fee: Total - $28.85 plus Internet Sales Tax: $1.26. I can understand the Internet Sales Tax but not the Cable Television Sales Tax and think it not right to only receive a $20 credit.
At the time of my phone call with the Comcast Collection Agent I was told my next bill will be $84.16. Time will tell...
Because I wanted to pay my account on time - I issued a check to Comcast in the amount of $292.01 which included the $8.85 overage. They now owe me $8.85 which I will probably never see. It won't make me or break me - just annoys the heck out of me because if each person that signs on to get Comcast service has an error on their bill for $8.85 payable to Comcast...it adds up - don't you think? I think I'm in the wrong business!!!
Thanks again for your help. Take care...