I've been trying to switch for a while now. The location used to be a business but this is my residence and I've lived here for over a year now. I don't really need any of the business services, I ordered the static IP before but never really had any use for that, and I feel I'm paying a hefty premium for having a business account. I know my contract ended awhile ago. I'm actually ready to switch to a different provider as my last resort.
Can anyone help?
Hey there, christianm! Thanks for posting about your account conversion. The first thing we'll need to do is reach out to our serviceability team to make sure we can convert your location to a residential one before we can change the account. Let's do some investigating.
Please send me a private message with your full name, address, and phone number associated with your account for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right.
Yes someone did try to help me. I got screwed tho because I thought the contract was for 2 years. I didn't read the contract closely and the agent put it in for 3 years. So I have to wait until May 2020 before I can do anything. It's really upsetting but it's my fault. The agent who helped me said I had to get Residential Cable TV service for them to be able to switch me to Residential Internet, as in I have to have TV service (even when I don't have it on my commercial plan). Weird but I'll figure it out next year. Come next year and they still give me hassle about switching I'm really gonna switch providers.