Good morning. I would like to switch back to residential from business because I will be leaving my current job in the next several months and do not require the extras for personal use. I will also need the lower cost because I will be footing the bill instead of my company. I have heard horror stories about this process with new installation fees being required and excessive early termination fees. I would just like to know if there is a route I can take that is not would not require all these extra fees. I have been a Comcast customer for 10 plus years, so would hope that customer service would be willing to work with me in my situation. Thank you so much.
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about moving from business to residential. You have reached the right team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa
Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.