Still waiting for a response. No follow up after 5 days

[JV911Driver]

Still waiting for a follow up from anyone in management regarding misleading and deceptive contract. Got no call back from a voicemail left on 9/7 (5 days ago) . I also posted on this forum and got an automated response to private message. Can someone from Comcast explain how to private message? There's no link anywhere on this site.

[CC-Michelle1]

We have responded to you through private message. Did you receive that message? 

[JV911Driver]

None on my inbox. I will check the spam folder. A heads up would have helped. The last I got from you was to private message you back.

[CC-Michelle1]

We have sent more than one message through private for you. I look forward to continuing from there to resolve this issue. 

[JV911Driver]

Where did you send the private message to? No message was at the email you have on file. Otherwise, I would have responded already.

[CC-Michelle1]

It would have gone to the email address that you logged in here with.