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Still being charged for returned equipment

mmarcus
New Member

Still being charged for returned equipment

We returned our equipment in February 2015 and have been using our own modem/router since then, however we've continued to have been billed every month.  Can someone please fix this?

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flszen
Visitor

Re: Still being charged for returned equipment

If you haven't already, you probably have to call them to get this taken care of. I had to a few years ago when I was still being billed for a returned modem. If you have a receipt for your return, even better. In my case, they were able to see the modem in their inventory, so it wasn't a big deal to remove the charge and refund the months they charged me for it.