Billing & Customer Service
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Still Being Billed for Old Account after Change of Address

We moved addresses some months ago and moved service with it.  Afterwords our old account was still being billed.  We contacted billing support and were assured that the cancellation for the account would be retroactive and would take place 'after a few months'.

 

It is now almost 7 months later and we're still being billed for the address that was discontinued (and moved) to our new offices.  I don't want to spend an hour on the phone getting to the correct person only to have them blow us off again because they appear to be uninterested in fixing the billing issue.  This will be the second time this has happened after a move.

 

Please advise me on another avenue to contact someone to fix this billing oversite on Comcasts part.

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Community Manager
Community Manager

Re: Still Being Billed for Old Account after Change of Address

Hello Traksus,


My sincerest apologies for the delay. I have re escalated your case to our regional support team, they should be contacting you directly but if we get and update we will let you know.

 

Thank you

 

 

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Community Manager
Community Manager

Re: Still Being Billed for Old Account after Change of Address

Hello Traksys Welcome to the Forum,

 

I'm sorry to hear about this situation. Can you please send me a private message with the account number of the location that was supposed to be canceled?

 

Thank you

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Visitor

Re: Still Being Billed for Old Account after Change of Address

I responded with the account numbers via PM and have yet to receive a response or any resolution to this issue.

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Community Manager
Community Manager

Re: Still Being Billed for Old Account after Change of Address

Hello Traksus,


My sincerest apologies for the delay. I have re escalated your case to our regional support team, they should be contacting you directly but if we get and update we will let you know.

 

Thank you

 

 

View solution in original post

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Visitor

Re: Still Being Billed for Old Account after Change of Address

Thank you for your continued work to resolve this issue!

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Visitor

Re: Still Being Billed for Old Account after Change of Address

The regional support rep. sent an e-mail over that they have cleaned up the old account and issued a refund for the overpayed balance.  Thank you for your diligence in finishing this up!

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Community Manager
Community Manager

Re: Still Being Billed for Old Account after Change of Address

You are very welcome! I'm happy to hear that this was resolved.

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