Solved! Go to Solution.
Hello fiszen and welcome,
Sinply call 8003913000 and use billing option, then ask billing agent to put in an equipment research ticket to see if your account's leased internet modem is in the Comcast inventory. It is surprising that the technician was not able to provide you with a receipt. Make sure you have the billing agent also check when your customer owned modem was added to your account because this information will be needed for the equipment research ticket.
Hope this helps you out.
I called in this morning and had a very positive experience getting this corrected. I made sure to get the CR for the call as well, just in case. Thanks for your help VBSSP-RICH!