Billing & Customer Service
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Visitor

Statement Credit Check bounces

I moved service to a new location a couple of months ago and in the process got some payed statements reimbursed on the old account. I reached out at the time and asked for the amount to be transferred to my new 9 digit account. I was told that that wasn't possible, but I could get the credited amount payed out via check.

I've received a check that is not made out to me, but the company I work for. The account is managed and payed by (and the check should go to) me directly though. My bank is not willing to deposit the check due to the wrong recipient. Can I get the check cancelled and a new one sent made out to me personally?


Thanks!

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Official Employee

Re: Statement Credit Check bounces

Hi dev0 and welcome to the business forums.

 

Thanks for letting me know about your billing concerns. I'll be glad to help and look for a resolution on this. May I please have you private message me your full name, the name of your business, the full addresses of both your business locations and the phone number associated with your business account?

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Visitor

Re: Statement Credit Check bounces

Hi Phil,

Sent you a private message.

Thanks!
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