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KStar
New Member

Solicitations

How do I stop Comcast from repeatedly calling the workplace to solicit phone offers and such?  I recieved a call from 844-232-4807 today and last month I already notified my account rep and called customer service to be placed on the DO NOT CALL LIST.  This is disrupting our work as I am the manager and I have better things to do than be told I that I have to take a call from solicitors.

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Official Employee

Re: Solicitations

Hi @KStar and welcome to the business forums.

 

I do apologize for any unwanted solicitations going on. I do appreciate you bringing this to our attention. I would suggest adding your information to the opt-out manager find here: https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx. This has an option for both residential and business advertisements. As noted on that page, "The number will be added immediately, but it is possible you might still receive a sales call within thirty (30) days of the date your number is added to the Comcast Do Not Call List. Please note: adding a phone number to the Comcast Do Not Call List will NOT prevent informational or notification calls from Comcast regarding a customer's current services. You may still receive informational phone calls."

 

Please let us know if you need anything and we'll be happy to help here on the forums. 

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KStar
New Member

Re: Solicitations

I just got another soliciation today from the following phone number [removed phone number] and they said the office phone was [removed phone number].  The solicitor said they were from Comcast looking for the decision-maker for the business.  I have already placed our phone on the do not call list (for solictations, but not the DO NOT CALL FOR ANY REASON list).  I will ignore it for now, but after next month, I will be considering other options for internet and/or mentioning this on BBB or other sites as necessary to deal with this problem.

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Official Employee

Re: Solicitations

Hi KStar, I'm truly sorry to hear that you're getting solicitors calling; those calls are extremely annoying when you're trying to be productive. I tried searching those numbers internally and was unable to find them in our systems and when I called the -0995, I received an automated message that stated it was a messaging system and to enter an extension, and the -3653 gives an automated message that it is disconnected. Did they happen to state if they were with us when you spoke to them? 

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KStar
New Member

Re: Solicitations

Yes.  Next time I will try to get a name and direct line and pretend I will call them back.  Then I will post the number and name on this forum.

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Official Employee

Re: Solicitations

I'd appreciate you letting us know! If you can send it via a private message (you can send one by clicking on my handle, Comcast_Gina) that way their names and contact information aren't in public, that would be best. We'll be here, and if you want me to re-add your number to the Do Not Call List you can send me a private message for that as well. I really am sorry that this has been troublesome and look forward to getting it resolved for you. 

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