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Visitor

Signing up for new service, getting delayed

Hi, I'm a first time Comcast business class customer (or about to be ... I don't have an account # yet, I don't think, but have signed the agreement as of 7/20).

 

It turns out that there was some sort of problem with the original order submitted by my salesman that I only discovered myself by calling the scheduling follow up number he gave me.

 

I only got this news this morning, and finally got in touch with the salesman to have him resubmit the order only around noon today.  This was caused by some clerical error in the original submission, some coding problem I think.

 

I'm concerned about even getting the the installation scheduling stage of the order in time to get this service installed in my new office in time for it to overlap with our existing service (we host servers, so are buying the static IP service, and thus have to overlap our internet service to minimize any downtime).

 

I've been told in multiple follow up calls to the scheduling reps (855-336-6983) that I will need to wait up to 24 hours for the expedite department to complete the review of the newly-submitted order.  I think this is unreasonable for my order to possibly be sitting in line with all other regular orders when I've already been delayed 48h through no fault of my own.

 

I attempted to get a supervisor in the scheduling department but got kicked out and back into the regular call queue, it seemed.

 

Does anyone have any advice for me here?

 

Thanks for reading.

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Visitor

Re: Signing up for new service, getting delayed

No thanks, they got back to me within a day or so of making that post.  It was a little frustrating, but we just got everything installed two days ago at the new office, with a couple of days to spare.

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Highlighted
Visitor

Signing up for new service, getting delayed

Hi, I'm a first time Comcast business class customer (or about to be ... I don't have an account # yet, I don't think, but have signed the agreement as of 7/20).

 

It turns out that there was some sort of problem with the original order submitted by my salesman that I only discovered myself by calling the scheduling follow up number he gave me.

 

I only got this news this morning, and finally got in touch with the salesman to have him resubmit the order only around noon today.  This was caused by some clerical error in the original submission, some coding problem I think.

 

I'm concerned about even getting the the installation scheduling stage of the order in time to get this service installed in my new office in time for it to overlap with our existing service (we host servers, so are buying the static IP service, and thus have to overlap our internet service to minimize any downtime).

 

I've been told in multiple follow up calls to the scheduling reps (855-336-6983) that I will need to wait up to 24 hours for the expedite department to complete the review of the newly-submitted order.  I think this is unreasonable for my order to possibly be sitting in line with all other regular orders when I've already been delayed 48h through no fault of my own.

 

I attempted to get a supervisor in the scheduling department but got kicked out and back into the regular call queue, it seemed.

 

Does anyone have any advice for me here?

 

Thanks for reading.

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Visitor

Re: Signing up for new service, getting delayed

Whoops, I meant to post this to the Billing / Customer Service forum, if one of the admins could move it for me, I'd appreciate it.

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New Member

Re: Signing up for new service, getting delayed

Welcome to Comcast, this is just the beginning of your never ending problems.

Get out while you can!!

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Community Manager
Community Manager

Re: Signing up for new service, getting delayed

Hello tgice,

 

Welcome to the forum.

I do apologize for the late reply to your post.

Do you still need assistance in setting up a new service?

If you do, please repost, so we may assist.

 

 

Thank you

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Visitor

Re: Signing up for new service, getting delayed

No thanks, they got back to me within a day or so of making that post.  It was a little frustrating, but we just got everything installed two days ago at the new office, with a couple of days to spare.

View solution in original post

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Community Manager
Community Manager

Re: Signing up for new service, getting delayed

tgice,

 

Good to hear that this issue has been addressed.

And thank you for the follow-up, the community appreciate it.

 

If you any other question or can help another community member, please post.

We look forward to your presence in the forum.

 

 

Thank you

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