Billing & Customer Service
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Visitor

Signed BSOAgreement 2.6.17, not implemeted & no help on resolution?

Numerous emails & conversations on implementing the 50% cost reduction (2.6.17), and credit on billing overages for 10 months now.  Much talk bit no action.  On 10/3, finally got the +50mbs bump in the BSOA but bill went up another $90/mth.  Held hostage, help?

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Official Employee

Re: Signed BSOAgreement 2.6.17, not implemeted & no help on resolution?

 

Hi nasdaqguy and welcome to the business forums.

 

I can certainly assist and review your billing concerns. Please private message me your full name, the full service address and the phone number associated with the account.

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Visitor

Re: Signed BSOAgreement 2.6.17, not implemeted & no help on resolution?

Another set of emails; another day of radio silence...with no follow-up.  Thank you for the outstanding customer service.

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Official Employee

Re: Signed BSOAgreement 2.6.17, not implemeted & no help on resolution?

 

Hi nasdaqguy and welcome to the business forums.

 

I can certainly assist and review your billing concerns. Please private message me your full name, the full service address and the phone number associated with the account.

View solution in original post

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