Billing & Customer Service
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New Member

Service Cancellation

Hello,

 

I recently called Customer Service looking to cancel my account as my business is closing. According to the representative I spoke with, it would cost over $1400 to cancel the service because I'd essentially need to pay to the end of the contract.

 

Is there no other way to cancel your service, as in a flat termination fee? It seems a little ridiculous to charge a business customer such an outrageous fee for cancellation, given the fact that many business closures are the result of financial hardship.

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New Member

Re: Service Cancellation

It has been nearly 1/2 a year since my business closed, and I have not been able to cancel Business Class and switch to residential.

 

Is there any one I can talk to about this? Or am I stuck paying for a service I don't need/want?

 

No one seems to be able to help.

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Community Manager
Community Manager

Re: Service Cancellation

Hello Briznot,

 

We have engaged our regional support to assist in this request.

 

 

Thank you

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