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Occasional Visitor

Security PIN Validation Error

I received my Security PIN and logged into the site went to the past bill history which is disabled and requires the security PIN.  I click the link to unlock the additional billing details by entering my Security PIN.  On the screen to enter my security PIN, Q and A I enter the PIN provided and picked a Q and A then click "Save".  I get this error, "Validation error on user security pin page We're sorry, there has been an error processing your request. Please try again."  I have tried logging out and in again several times same thing.  I even reset the PIN and tried again using the new one I received.  Same error.  Very frustrating!!!

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13 REPLIES 13
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Visitor

Re: Security PIN Validation Error

I have the same frustrating problem.  So annoying.  You are not alone.

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Community Manager
Community Manager

Re: Security PIN Validation Error

HI Customer1400.  I have updated the credentials of the primary email on this account.  Try your access again.  Please let me know if you still have issues.

 

Thank You

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Community Manager
Community Manager

Re: Security PIN Validation Error

Hi adanna.  Please see you private message for additional information concerning this issue.

 

Thank You

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Occasional Visitor

Re: Security PIN Validation Error

I am still having the same problem.  I tried from several different places where it asks me to use the Security PIN and get the same validation error everywhere.  In each place I tried witht he new PIN that was sent when I recreated it as well as the original I was sent...   Oh, I guess I should also mention I have multiple accounts under this login and some of those are fine (don't need a PIN to see the bill history and such).  It is only a few of my accounts that are causing problems.

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Community Manager
Community Manager

Re: Security PIN Validation Error

Hello Customer100

 

Can you please sent me a private message with your account number so we can investigate your issue further?

 

Thank you

 

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Occasional Visitor

Re: Security PIN Validation Error

I sent the requested email on Friday... just checking if there is any updated.

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Occasional Visitor

Re: Security PIN Validation Error

Any update?

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Community Manager
Community Manager

Re: Security PIN Validation Error

Sorry for the delay,

 

Can you please try to login and view the past bills now?

 

Thank you

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Occasional Visitor

Re: Security PIN Validation Error

Great, it is working.  Thanks for your help!

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New Member

Re: Security PIN Validation Error

Hello, I am the same user but now trying to get the bill history one some other accounts I have under a different login.  I am running into the exact same problem.  I have a few accounts where I am able to see the history and on another I was actually able to use the PIN.  However, on several others I get the same Validation Error when trying to use the PIN.  When I click to reset the PIN, it keeps emailing me the exact same one and it doesn't work.  Hopefully whatever was done to resolve this under my other login can be done here as well.  Thanks in advance.

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Occasional Visitor

Re: Security PIN Validation Error

Ok. I added another account to this login and AGAIN get a PIN Validation Error when I trie to get access to the bill history...

 

PLEASE tell me what I have to do to avoid getting this error EVERY time I add a new account.  Over the next few months I will be adding quite a few new accounts and generally when I do, there are already prior bills and the past due balance needs to be paid.  I can't pay the past due balance without the supporting bill.  I need your help to help me get you paid.  Why does this have to be so difficult?

 

As mentioned in my other post under a different login, I am having the same problem there too!

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Community Manager
Community Manager

Re: Security PIN Validation Error

Hello Customer1400,

 

Can you please check your account again and see if you can see it?

 

Thank you

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Community Manager
Community Manager

Re: Security PIN Validation Error

Hello Customer1300

 

Can you please send me a private message with your account number so we can investigate your issue further?

 

Thank you

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