Billing & Customer Service
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Visitor

SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

I had service disconected for resident, and had hook up for business..... for all the same reasons everyone else did......  When I did that, I failed to redirect the auto-payment funds to the new account.  Now the over $300 is setting in my old account, and I have worked with 4 Comcast employes who made me feel like I should be lucky to be talking to them to get the funds over to the business account......... with NO SUCESS.  Can ANYONE help me?

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Trusted Forum Contributor

Re: SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

Hello JUARNETTE32 and welcome,

 

I recommend that you call 800-391-3000 and use the billing option, provide your business account number, then request that the billing agent put in and Escalation Payment Credit ticket;. This ticket  should be a credit transfer from your cancelled residential account to your current business account. Also, please make sure that the billing agent verifies that your residential auto-pay has been removed and restored within your buiness account. This will move your $300 into your business account and be used to apply payment as required.

 

Hope this helps you out.   

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Visitor

Re: SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

This has been attempted three times with no success.
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Visitor

Re: SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

Just did it again and no success.
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Occasional Visitor

Re: SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

I feel for you. Every time I hear them say they are going to create a ticket, I hear "I'm going to do nothing for you and give you a meaningless number to get you off the phone." :-(

 

Hang in there, it seems like people get their billing problems solved eventually but it takes a lot.

 

I think they are banking on people finally just giving up and saying it's not worth my time. Very dishonest business practice, scamming people out of their money!

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Occasional Visitor

Re: SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

Really I feel sorry for Comcast creating so my grief for people over money. It's not the right way!

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