I switched to my own modem for my Comcast business account and returned the Comcast equipment, but I'm still being charged the equipment fee. I have an image of the return receipt. Multiple attempts to talk to reps on the phone has not resolved the issue. Is there anyone here that can help?
Hello coreyg welcome to the forum,
I'm sorry to hear that the modem fee was not removed from your account. Can you please send me a private message with your account number so that we can investigate your issue?
Sorry for the delay, I have not yet received an update but I did reach back out for an update. I will let you know once I receive an update.
Thank you for your patience.