Billing & Customer Service
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Visitor

Returned Equipment Fee Stuck on Bill

I switched to my own modem for my Comcast business account and returned the Comcast equipment, but I'm still being charged the equipment fee. I have an image of the return receipt. Multiple attempts to talk to reps on the phone has not resolved the issue. Is there anyone here that can help?

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6 REPLIES 6
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Respected Member

Re: Returned Equipment Fee Stuck on Bill

Hello coreyg welcome to the forum,

 

I'm sorry to hear that the modem fee was not removed from your account. Can you please send me a private message with your account number so that we can investigate your issue?

 

Thank you

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Visitor

Re: Returned Equipment Fee Stuck on Bill

Great, sending now.

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Visitor

Re: Returned Equipment Fee Stuck on Bill

Any news? Thanks.
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Respected Member

Re: Returned Equipment Fee Stuck on Bill

Sorry for the delay, I have not yet received an update but I did reach back out for an update. I will let you know once I receive an update.

 

Thank you for your patience.

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Visitor

Re: Returned Equipment Fee Stuck on Bill

Thanks Jacob - someone called last week to get it cleared up and my new bill shows that it has been fixed.

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Respected Member

Re: Returned Equipment Fee Stuck on Bill

Glad to hear that it was finally resolved. Please let us know if you have any questions.

 

Thank you

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