Billing & Customer Service
New Member

Returned Comcast issued cable modem but still have a rental charge on my bill.

Hello Comcast,

 

just received my bill for 9/16 - 10/15 which includes the $9.95 Equipment Fee.

 

Problem is, I returned the equipment in question on 9/03/13 at 10:49am according to the receipt the nice Comcast lady at the office printed for me. 

 

I'd rather not pay to rent a modem I'm not renting.

 

Thanks for any help!

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3 REPLIES 3
Member

Re: Returned Comcast issued cable modem but still have a rental charge on my bill.

cjr-

 

Thank you for making us aware of this billing issue. I will have someone look into this correction for you.

 

Comcast_Larry

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New Member

Re: Returned Comcast issued cable modem but still have a rental charge on my bill.

Thanks, looks like it's been addressed, and there should be a credit on my next bill.

 

I'll wait 'til I actually receive it, just to make sure!

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Member

Re: Returned Comcast issued cable modem but still have a rental charge on my bill.

cjr-

 

Please let me know if you don't.

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