Billing & Customer Service
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Visitor

Return calls

Im still getting billed for service a  month after I changed from business landline to cell service.  I called and got no satisfaction from the agent I spoke with so I ask for a supervisor.  I finally got to a supervisor named Armando he said it would be taken care of in 5-7 days 10 days later still not done.  I was promised a call back Wednesday (didn't happen) promised call back Thursday (didn't happen).  I was also told I had not returned the equipment but a service technician came to my business and picked it up (have him on security camera) they told me they don't send out technicians.  What do I have to do???

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Official Employee

Re: Return calls

Thanks so much for bringing your recent experience to our attention. We really appreciate you taking the time to reach out to us. You're absolutely in the right place and all I need the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code?

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Visitor

Re: Return calls

Yes,  I’m not sure why an obvious problem like this could not be recognized and handled by at least a supervisor.  It was totally ridiculous the extent I had to go too to get someone to understand.  All they wanted to do was patronize me and get me off the call.

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Official Employee

Re: Return calls

reviewing your summary of the experience that you have had with us I can totally understand your frustrations and concerns. Getting billed for services a month after they removed can certainly cause a lot of frustration. I would love to dig further into this. Can you please provide your first and last name, full service address and account number or phone number? 

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Visitor

Re: Return calls

Daniel McKenrick 

99 Water Street

Punxsutawney, Pa. 15767

814-938-4290

 

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Official Employee

Re: Return calls

Thank you so much for that information, Daniel! We are sorry for the delayed response and so sorry for the poor experience we have caused with your bill after disconnecting. We are sad to see that you are no longer a part of the Comcast family Smiley Sad Do not worry, you have reached the right team to help make sure we get this taken care of for you. I was able to review the account and I am so sorry that no one has gotten back to you. I do see that we had some issues and the account was still active, we were able to get that taken care of and the account is not fully disconnected. 

 

There was a pro-rated credit applied to the account which you now have a credit balance of $59.83!  Smiley Happy Refunds will be applied to the last payment card on file, if applicable ( If the refund to the last payment card on file fails or if the last payment on file was not a credit card payment, then we will be sending a check in the account owner's name to the bill-to address that was provided. 

 

Refunds applied to the last payment card on file should be received in less than 30 days and mailed refunds checks can take up to 6 weeks to arrive. 

 

You may not see this reflected on the MyAccount app until the final refund bill is generated which can take a few weeks. I am so glad that this is finally resolved and is there anything else that we can assist you with today? 

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Visitor

Re: Return calls

Oh, I'm still part of he Comcast family.  I still have 3 cellphones and Comcast internet at home.

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Official Employee

Re: Return calls

I am very happy to hear that you are sticking with us and I hope that you are enjoying the use of our Xfinity Mobile and internet services at home. I did review the refund request and you will be getting a check in the mail within 30 days of the cancelation date. If you need anything further our digital care team is always available here to assist you at any time. Were there any further questions or concerns that I can address for you today? 

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Visitor

Re: Return calls

My iPhone will not let me switch so I can make WiFi calls. I called in a couple times they passed me off to Apple but the Xfinity supervisor said he would call me back (never did). Now Apple says I have to submit a ticket through Xfinity mobile first.  I don't know how to get ahold of the same Xfinity supervisor that I had worked with before.

Daniel McKenrick

129 Hickory Road

Punxsutawney, PA 15767

814-952-2012

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Official Employee

Re: Return calls

Oh no, I am so sorry to hear that you are having this issue with the Iphone. I would love to assist, however I do have to recommend that you reach out to our Xfinity Mobile team. You can reach out to them through our forums through this link https://comca.st/2Wj5Xgi or you can reach one of our experts through our chat services https://comca.st/2U9ts8L and you can always call in to 1-800-266-2278. If you need anything further from here regarding your business account or services please don't hesitate to reach out here at any time. 

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