Billing & Customer Service
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Refund for outage

I am having trouble finding out how to go about getting a refund for an outage I experienced yesterday.  Can anyone direct me to the steps that need to be taken in order to start the process of a refund?

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Official Employee

Re: Refund for outage

Thanks for taking the time to reach out to us. You have definitely reached the right place, and I'm looking forward to diving into your refund request for you.Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K. 

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