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Refund and a Request for Damages

Hello all, I hope this messages finds everyone well.

In 2014 I had a total of 9 months of down time. 

I am making another complaint regarding the  billing process of Comcast.  Because, of Comcast/Xfinity insistance on leaving everything in the hands of a computer, including decision making.
It has caused me grevious problems and trouble.  We are increasingly frustrated at Comcast/Xfinity inability to get the  billing statement corrected for MagoHart

You cannot charge a customer while the customer does not have service.  You can not charge a customer fees for turning on service  when the error of turning off the service was Comcast/Xfinitys problem in the first place.

Superficial credits made by Comcast/Xfinity are just that.  I have not received a real credit since my new contract began in 2012.

If the computer is turning off the system because you have not put measures in place to protect your customer, the customer cannot be held responsible.

 I need to be credit properly for the downed time.  (Over a year of the contract with no service.  Service outages equal 86% downtime)

Then I want to restitution equaling that of pain and suffering for these issue.


IN CHRIST SERVICE
Genexxa
National Evangelist

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Re: Refund and a Request for Damages04272015

Status as of 04272015, I have not been reimbursed for years of downtime since 2012.  Moreover, when MagoHart Management tried to get another provider our credit had been destroyed to such a degree that it is impossible to get out of the business relationship with Comcast/Xfinity.

 

Moreover, I sent a document report to the Business Executive office, after receiving an email expressing that I needed to pay more money.  Or that there appears to MagoHart Management that it had not been paying its bill.  The report documents the amounts paid, service up time and service down time.  Service up time over the course of our contract term has been 14%, based on 100% monthly payments timely.

 

 On 04/22/2015, Business executives requested proof of payments sent ot Comcast.  The report for 2015 is complete and has been emailed.  Detailed report for the preceeding years is pending and will be available before the 2nd weeks end.

 

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director@ MagoHart

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Re: Refund and a Request for Damages04222015

 

Status as of 04222015, have not been reimbursed for over a year of downtime. Moreover, when MagoHart Management tried to get another provider our credit had been destroyed to such a degree that it is impossible to get out of the business relationship with Comcast/Xfinity.

 

Moreover, I sent a document report to the Business Executive office, after receiving an email expressing that I needed to pay more money.  Or that there appears to MagoHart Management that it had not been paying its bill.  The report documents the amounts paid, service up time and service down time.  Service up time over the course of our contract term has been 14%, based on 100% monthly payments timely.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director@ MagoHart

0 Kudos
Highlighted
Member

Re: Refund and a Request for Damages04272015

Status as of 04272015, I have not been reimbursed for years of downtime since 2012.  Moreover, when MagoHart Management tried to get another provider our credit had been destroyed to such a degree that it is impossible to get out of the business relationship with Comcast/Xfinity.

 

Moreover, I sent a document report to the Business Executive office, after receiving an email expressing that I needed to pay more money.  Or that there appears to MagoHart Management that it had not been paying its bill.  The report documents the amounts paid, service up time and service down time.  Service up time over the course of our contract term has been 14%, based on 100% monthly payments timely.

 

 On 04/22/2015, Business executives requested proof of payments sent ot Comcast.  The report for 2015 is complete and has been emailed.  Detailed report for the preceeding years is pending and will be available before the 2nd weeks end.

 

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director@ MagoHart

View solution in original post

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