Why have a community forum if you never post the answers?
Please send me a private message with your full name, address, and phone number so I can work on this for you.
Hi and thanks for using the forums.
We only post answers to solutions that have been found. Once we get to private message to authenticate the account, we work with the customer to get to the bottom of things. When the issue has been resolved, we post publicly so that every one knows the solution.
Are you having any service issues I can help with?