Re: Horrible experience in trying to cancel business account with no assistance from Comcast reps.
I too am having a problem cancelling my Comcast Business Account. On the Comcast website it says "Don't see the answer you need? We're ready to help 24/7. Please call 1-800-391-3000 | Business Trunks customers please call 1-877-543-3961"
But when I try to get connected with someone to get this accomplished, I get a message suggesting that I try to contact Comcast when they are open which is Monday to Friday during normal (banking) business hours. Is Comcast "ready to help 24/7?" I don't think so. Meanwhile the bills keep on coming and there is nothing I can do about it. In the meantine, I just received a communication from Comcast indicating that they are going to charge me even more than the outrageous amount I am paying for Internet Service for the Static IP address. I didn't agree to pay more for a static IP than I am already paying. I will call back Monday, but I am not a happy customer.