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Re: Ecobill not an available option?

MirandaSantaCruz
New Member

Re: Ecobill not an available option?

I am having the same problem. On the page I'm expecting to see a link for billing (or an option to select ecobill, there is nothing. 

 

https://business.comcast.com/myaccount/Secure/MyAccount/Home

 

The link to learn how to sign up for ecobill 

Sign up for Ecobill™

 

Says I should see a button on the home page mentioned above. I am the primary contact and billing manager for our account. I can't believe this is not obvious. 

Official Employee

Re: Ecobill not an available option?

Thanks for visiting us on our Comcast Business Support Forums page, MirandaSantaCruz! I can help you with setting up Ecobilling. I'll want to take a close look at your account so, do you mind sending me a private message with your full name, phone number and, the username you're using to login?

MirandaSantaCruz
New Member

Re: Ecobill not an available option?

(sigh) I am afraid this is not going to work. Thanks for trying. Who knows why signing up for Ecobill is this difficult. I am signed into business.comcast.com but EcoBill is not showing up anywhere. The instructions say, "Select EcoBill from the Billing section." There is no "Billing" appearing in my overview screen. I am the only user for this account. 

 

We like to reduce paper use. I'm sure Comcast does too. Your web team needs to get this straightened out. 

Official Employee

Re: Ecobill not an available option?

I couldn't agree with you more. The last thing I want to do is make this more of a nuisance! If you'd like, I can reach out to our tech support team? Perhaps they can offer some insight. Let me know.