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dbradburn
New Member

Primary User email address - how do I get it changed/updated?

Hello, 

 

I have Comcast Business Internet for my small company. When I started, the only email address I had was a temporary "internet" based account. I would like to update my account to reflect my business email address so that e-bills come to the right place.

 

I have tried Comcast Technical Support and they tell me it is not possible for them to change the email address on file. Can you help?

 

If it is not possible to change it, would the other solution be to close the account and open up a new one?

 

I hope not to have to resort to the inconvenience of shutting down and opening account, but if that's the only way to fix the problem then so be it.

 

Please let me know.

 

Thanks,

David 

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16 REPLIES 16
Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

Hello dbradburn welcome to the forum,

 

I would be happy to assist with this issue. Can you please send me a private message with your account number and what email you would like to be primary?

 

Thank you

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Kperron
Visitor

Re: Primary User email address - how do I get it changed/updated?

Hello Jacob - Can you help me do this as well?  I have called customer service 6 times, yes, 6 times about this issue.  Each time I get passed around to several techs and at the end of each call i get a promise that it's fixed and that it takes 48 hours to see the changes reflected on the website.  It has been three months since I started this and it is still incorrect.  I have spent hours trying to get this updated with no luck.  Thanks.

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Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

Hello Kperron,

 

I'm very sorry to hear about the difficulties you have received with getting your primary user changed.  Please feel free to send me a private message with your account number, current primary user, and what user you would like to be set as primary.

 

Thank you

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csfy15
New Member

Re: Primary User email address - how do I get it changed/updated?

Are you still the person to change primary user & email address?

thanks.

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Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

Hello csfy15 welcome to the forum,

 

I would be happy to assist you with getting your primary user changed. Please send me a private message with your account number, your current primary user, and who you would like to be your new primary user.

 

Thank you

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RdzProductions
New Member

Re: Primary User email address - how do I get it changed/updated?

I need help changning my primary email address on my account. Is there anyone who can help me?

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Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

Hello RdzProductions welcome to the forum,

 

I would be happy to assist you with getting your primary user changed. Please send me a private message with your account number, your current primary user, and who you would like to be your new primary user.

 

Thank you

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belleislepizza
Visitor

Re: Primary User email address - how do I get it changed/updated?

Hi, we are also having the same issue. Can you please help me change the email address for the "Primary User?"

Thank you, 

Leor

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Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

Hello belleislepizza

 

I received your private message. Please check you messages for further details on your request.

 

Thank you

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BayAreaRadioUser
New Member

Re: Primary User email address - how do I get it changed/updated?

 

Are you able to help me change my primary user as well?

 

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Community Manager
Community Manager

Re: Primary User email address - how do I get it changed/updated?

I received your private message, please check your inbox for further details.

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samie100
New Member

Re: Primary User email address - how do I get it changed/updated?

 
Big_John
New Member

Re: Primary User email address - how do I get it changed/updated?

I also need my primary email address changed.

It isn't valid anymore.

But how do I send you a private email with my data?

 

Many thanks

 

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Jboyd350
New Member

Re: Primary User email address - how do I get it changed/updated?

I have same problem, I now have 3 different account; 2 business and 1 residential, that all had to be set up wth unique primary user email addresses.  Customer phone support is HORRIBLE, 3 hours spent and they threw me over the fence to chat support, who thre me over the fence to fend for myself.  I'm about to leave Comcast all together just simply because of their lack of customer support for business accounts and go with a local competitor if this can't be fixed.  I'm in IT and know it can.  Help me please.  Extremely frustrated!!!

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Jboyd350
New Member

Re: Primary User email address - how do I get it changed/updated?

Yep, that's what I thought.  No response....

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Respected Member

Re: Primary User email address - how do I get it changed/updated?

Hello everyone,

 

Jboyd350 and samie100 If you would private message me your email address that is having the issues and your account information and I will get back to you all as soon as I can. Big_John... if you click on my user name a new page will pop-up. On the righthand-side colum you will see "Contact Me" under this section you will see the option to "Send this user a private message". Click that then you can send me your account info

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