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Visitor

Prepaid Visa Giftcard

Hi,

I signed up for business internet in April 2019. This was for the new construction. Comcast delayed due to their construction and we finally got our services on Dec.19 2019. I was suppose to get a $300.00 giftcard. I was told it takes about 60 days. When I called after 60 days I was told it can take 6-9 weeks after 60 days. Bottom line I still have not received this giftcard yet. I was told to check the status online on fulfilment link it still says no offers are found. I have emailed the sales rep, no reply back. I sent the contract to tristar and they said it can take another 2-4 weeks. But on fulfilment link it still says no offers found. Our business is shutdown for over 4 weeks now and this $300 giftcard can help us. If anyone can give straight answer about this giftcard and expedite it, I would greatly appreciate it.

Thanks

Syed Raza

786 Z Rentals

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Official Employee

Re: Prepaid Visa Giftcard

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and we are sorry for the delay. I am sorry to see that you are getting mixed information about your gift card and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the account number? 

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