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Power outage compensation

divaatheart
New Member

Power outage compensation

I own a business and internet runs my phone, cash registers, credit card machines, security cameras and emails which are all necessary to operate it. This is the second day of internet interruption due to outages. I’m loosing money for the business because of the inconvenience to customers. They can not call me, I can not run credit cards?!?!? I would like some compensation for this. Please let me know who to talk to.

Katie
Official Employee

Re: Power outage compensation

divaatheart, appreciate you posting on the forums about your service interruption. I know this has been a major inconvenience and we'd be happy to apply a credit for the time you were down. Are you up and running now? 

 

Please send me a private message with your full name, address, and phone number associated with your business so I can look into this. 

 

Ken

divaatheart
New Member

Re: Power outage compensation

Hi Ken,

Thank you for getting back to us. Yes, it’s back to normal now. How do I privately message you?
Official Employee

Re: Power outage compensation

divaatheart, hey there, glad the service is back to normal now. Let's make this right. 

 

If you click my name (comcastKen) it'll bring you to a new page where you can then send me a private message (you must be logged in to do so). 

 

Ken