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Porting Issues

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sw
Visitor

Porting Issues

On 7/15/19, I initiated an upgrade to my current Internet plan to include two business phone lines to be ported from Vonage.  I was told that it could easily and quickly be done and they would also upgrade my internet from 150 to 300 mbps.  The contract was signed on 7/16/19 and installation was scheduled on 7/18/19.  The technician came, installed the latest modum but told me the porting was not immediate.  The cable was not buried at that time but I was told someone would be out later to bury it.  Now on 7/30/19, I am still waiting on my business lines to be ported and the cable to be properly buried. Additionally, the "faster" internet is now slower than before. 

 

My salesperson has been trying to resolve these issues but now I am not getting a response back from him.  What do I need to do to get everything resolved?  My current business lines are no longer working since the porting has not been completed so this is having a negative impact on my business.  Advice and guidance on how to move forward is needed PLEASE!

Official Employee

Re: Porting Issues

Hello, I am so sorry to see that you have had such a poor customer experience as this is not what we strive for. I would feel the same way and I would love to take a look at your account if that's okay. Can you please send a private message with your name, the phone number, and full address to the account? -Anisa

sw
Visitor

Re: Porting Issues

This porting issue has now become a cancellation issue.  I have tried to cancel the new agreement by speaking with the cancellation/retention dept who put me on hold and then the call gets mysteriously disconnected or they tell me they will have someone call me and then they never do. This feels like a strategy by Comcast to delay cancellation to beyond the 30-day window or make it as frustrating as possible hoping you will give up.  I've dealt with Comcast in another state and had these very same exact issues.

 

I am not sure if this is a private reply (you don't indicate how) or a post so am not providing my personal details.  If you really want to assist me, please provide YOUR information so I can contact you. 

 

My next contact will be to the FCC Consumer Complaint Dept. 

Official Employee

Re: Porting Issues

Good morning, sw and welcome to the business forums.

 

It is regretful to hear that we would be losing your business with us. I do apologize on behalf of Comcast as I can certainly understand your frustrating dealing with these multiple issues. If you would like, I can certainly assist with your porting issue, the unburied line, and your internet services. If you click on my name to open my profile, you'll see a private message option on the right side. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?