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Poor Customer Service

PA-Jess
New Member

Poor Customer Service

While Comcast Residential has pretty good customer service the Business side is very bad.  They seldom answer the phone and instead ask that I leave a message and there has never been a call back.    

 

The service Technicians are friendly but know very little about WIFi - how to set it up and what options work best.  

Official Employee

Re: Poor Customer Service

Hi PA-Jess and welcome to the business forums.

 

If you're having any issues with your WiFi, I can certainly assist. What exactly is going on? 

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